Privacy Policy for meta888h

1 Introduction

meta888h ("we", "us", "our", or "the Platform") operates the online entertainment and gaming platform accessible at https://meta888h.cam. This Privacy Policy ("Policy") governs the collection, use, processing and protection of personal data provided by users ("you", "Player", or "User") of the Platform.

meta888h is designed as an English-language platform for Malaysian users. When you register an Account, interact with our Platform features, or contact our support team, we may process personal information about you. This Policy explains what data we collect, why we collect it, how it is used, and what rights you hold in relation to that data.

By accessing or using the meta888h Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to request Account closure.

2 Definitions

The following definitions apply throughout this Privacy Policy:

• "Personal Data" means any information that identifies or could be used to identify a natural person, directly or in combination with other data.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, erasure or destruction.
• "Controller" means the entity that determines the purposes and means of Processing Personal Data — in this context, meta888h.
• "Processor" means any third-party entity that Processes Personal Data on behalf of the Controller under a contractual obligation.
• "User" or "Player" means any registered individual who accesses or uses the meta888h Platform.
• "Account" means the individual user account created upon registration on the Platform.
• "KYC" means Know Your Customer — the identity verification process required under applicable regulations and our Terms & Conditions.
• "Cookies" means small data files placed on your device by the Platform to support functionality, analytics and session management.
• "PDPA" means the Personal Data Protection Act 2010 of Malaysia, which governs the Processing of personal data in commercial transactions.
• "MYR" means Malaysian Ringgit, the currency used for all financial transactions on the Platform.

3 Data We Collect

meta888h collects only the Personal Data that is necessary for the operation of the Platform, fulfilment of legal obligations and delivery of a safe, compliant user experience. The categories of data we may collect include:

3.1 Registration and Identity Data

• Full legal name, date of birth and gender
• Email address and account username
• Malaysian phone number (for account verification and support purposes)
• Residential address, including city (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya or Shah Alam)
• Government-issued identification documents submitted during KYC verification (e.g., MyKad, passport)

3.2 Financial and Transaction Data

• Deposit and withdrawal transaction records, denominated in MYR
• Payment method details (e.g., GrabPay, Touch 'n Go eWallet, Boost, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong) — we store only the minimum information required to process and reconcile transactions
• Account Balance history and betting activity records
• Bonus and promotional credit usage

3.3 Technical and Usage Data

• IP address and approximate geographic location at the time of access
• Device type, operating system and browser information
• Session duration, pages visited and features accessed
• Log files generated during Platform interactions

3.4 Communications Data

• Records of correspondence with our support team, including chat logs and email content
• Feedback, complaints and dispute records
• Marketing preference settings and opt-in/opt-out history

4 How We Collect Data

We collect Personal Data through the following means:

• Directly from you — when you register an Account, complete KYC, make a deposit or withdrawal, contact support, or update your Account settings
• Automatically — through Cookies, server logs, and similar tracking technologies when you access and navigate the Platform
• From third-party payment providers — transaction confirmation data received from payment processors such as GrabPay, DuitNow and FPX when you initiate a financial transaction
• From identity verification partners — where KYC checks involve a third-party verification service, that service may share verification status and document validity information with us

5 Data Processing & Purpose

meta888h processes Personal Data for the following specific purposes:

We do not use Personal Data for any purpose beyond those listed above without your explicit consent or a valid legal basis.

6 Legal Basis for Processing

meta888h processes your Personal Data on the following legal grounds, consistent with applicable data protection principles including those reflected in the Malaysian Personal Data Protection Act 2010 (PDPA):

• Contractual necessity: Processing required to provide you with the Platform services, manage your Account, process deposits and withdrawals, and fulfil our obligations under the Terms & Conditions.
• Legal obligation: Processing necessary to comply with applicable laws, including anti-money laundering (AML) requirements, KYC obligations and any direction from competent regulatory authorities.
• Legitimate interests: Processing carried out for fraud detection, platform security, improving service quality, and managing risk — provided such interests do not override your fundamental rights.
• Consent: Processing for optional purposes such as marketing communications, where you have provided clear, informed and freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior Processing.

7 Data Sharing

meta888h does not sell, rent or trade your Personal Data to any third party. We may share data only in the following limited circumstances:

7.1 Service Providers and Processors

We engage third-party service providers who process data on our behalf under binding contractual agreements that require them to handle data with confidentiality and in accordance with this Policy. These providers include payment processors (e.g., GrabPay, FPX, DuitNow), KYC and identity verification services, IT infrastructure and hosting providers, and customer support tooling.

7.2 Legal and Regulatory Disclosure

We may disclose Personal Data to government agencies, law enforcement authorities or regulatory bodies where required to do so by applicable Malaysian law, court order, or regulatory direction. We will, where permitted, notify affected Users of such disclosures.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of assets, Personal Data held by meta888h may be transferred to a successor entity, subject to equivalent data protection commitments.

8 Data Retention

We retain Personal Data for as long as your Account is active and for a reasonable period thereafter, consistent with our legal, regulatory and operational requirements. Specific retention considerations include:

• Active Account data is retained for the duration of the Account relationship plus any legally mandated retention period following Account closure.
• KYC documentation is retained for a minimum period as required under applicable AML and financial regulations, typically no less than five (5) years from the date of the last transaction.
• Transaction records are retained to support dispute resolution, audit trails and regulatory compliance.
• Marketing data is retained only while consent is active. Upon withdrawal of consent, marketing data is removed from active campaign lists within a reasonable operational timeframe.
• Technical logs are retained for security and fraud monitoring purposes for a reasonable period and are then anonymised or deleted.

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised.

9 Data Security

meta888h implements appropriate technical and organisational measures to protect Personal Data against unauthorised access, accidental loss, alteration, disclosure or destruction. Our security practices include:

• Encrypted data transmission using industry-standard protocols (TLS/HTTPS) across all Platform connections
• Hashed and salted storage of account passwords — plaintext passwords are never stored
• Access controls limiting data access to authorised personnel with a genuine operational need
• Regular security reviews and monitoring of systems for anomalous activity
• Contractual requirements on third-party Processors to maintain equivalent security standards

While we take all reasonable precautions, no data transmission or storage system can be guaranteed as completely secure. In the event of a data breach that poses a risk to your rights, we will notify affected Users as required by applicable law and take all necessary remedial action.

10 Cookies & Tracking Technologies

meta888h uses Cookies and similar tracking technologies to support Platform functionality, analyse usage patterns, and maintain session state. The categories of Cookies we use include:

10.1 Strictly Necessary Cookies

These Cookies are essential for the Platform to function correctly. They enable core features such as secure login sessions, session state management and access control. The Platform cannot operate properly without them, and they do not require your consent.

10.2 Analytics Cookies

We use analytics tools to understand how Users interact with the Platform — for example, which pages are visited most often or where Users encounter difficulties. Data collected through analytics Cookies is aggregated and used to improve Platform performance. Where these tools are enabled, they are configured to anonymise IP addresses.

10.3 Functional Cookies

These Cookies remember your Platform preferences — such as language settings or display options — to provide a more personalised experience on return visits.

10.4 Managing Cookies

You may configure your browser to block or delete Cookies at any time. Please note that disabling strictly necessary Cookies may impair your ability to use certain Platform features, including Account login. Instructions for managing Cookies are available in your browser's help documentation.

11 User Rights

As a User of the meta888h Platform, you hold the following rights in relation to your Personal Data, consistent with the Malaysian Personal Data Protection Act 2010 (PDPA) and applicable data protection principles:

• Right of Access: You may request a copy of the Personal Data we hold about you, along with information about how it is used.
• Right to Correction: You may request that inaccurate, incomplete or outdated Personal Data be corrected. Certain corrections may require supporting documentation.
• Right to Withdraw Consent: Where Processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior Processing.
• Right to Object: You may object to Processing carried out on the basis of legitimate interests where you believe your rights and interests outweigh ours.
• Right to Erasure: In certain circumstances, you may request deletion of your Personal Data. This right is subject to limitations where retention is required by law or for the establishment, exercise or defence of legal claims.
• Right to Data Portability: Where technically feasible and applicable, you may request a structured, machine-readable copy of Personal Data you have provided to us.

To exercise any of these rights, please contact our support team using the details in the Contact Us section below. We will respond to all verifiable requests within a reasonable timeframe and in accordance with applicable law. We may require identity verification before processing your request.

12 Minors

The meta888h Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process or retain Personal Data from any person under the age of 21.

If we become aware that Personal Data has been collected from a person under 21 — whether through misrepresentation during registration or by any other means — we will immediately suspend the associated Account, delete or anonymise the relevant data, and take any further action required under applicable law.

If you are a parent or guardian and believe that a minor has provided Personal Data to meta888h, please contact us immediately using the details in the Contact Us section so that we may take appropriate action.

13 Third-Party Services

The meta888h Platform integrates with third-party service providers — including Malaysian payment processors such as GrabPay, Touch 'n Go eWallet, Boost, DuitNow, FPX, and banking partners including Maybank, CIMB, Public Bank and Hong Leong — to facilitate deposits and withdrawals.

When you interact with a third-party payment service, you are also subject to that provider's own privacy policy and terms of service. meta888h is not responsible for the data practices of third-party providers once data leaves our Platform environment. We encourage you to review the privacy documentation of any payment provider you use.

Links or integrations to third-party services do not constitute an endorsement of their data practices. Our data-sharing arrangements with all Processors are governed by contractual data protection obligations consistent with applicable law.

14 Policy Amendments

meta888h reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements or applicable law. Material changes will be communicated to registered Users via a notice on the Platform or by email to the address on record, prior to the change taking effect.

The effective date at the top of this Policy indicates when it was last reviewed. Your continued use of the Platform following notification of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the revised terms, you should cease using the Platform and request Account closure before the amendment takes effect.

We recommend that you review this page periodically to stay informed about how we handle your data.

15 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your Personal Data, please contact the meta888h data team through our support channel:

• Website email: [email protected]
• Support availability: 24 hours a day, 7 days a week, aligned to Malaysia Time (MYT, UTC+8)
• Response language: English (primary support language for Malaysian users)

When submitting a data-related request, please include sufficient information to allow us to verify your identity and locate your Account. We will acknowledge receipt of your request promptly and aim to resolve it within the timeframe required by applicable law.